Shipping Policy
Shipping Policy
The Ninevites Last updated: 16 June 2026.
1. Overview
This policy explains how we process, package, and deliver orders placed on shop.theninevites.com. It forms part of our Terms and Conditions.
2. Processing Time
2.1 Ready-made (in-stock) items are typically prepared for dispatch within [insert number] business days of your order being confirmed.
2.2 Some pieces — particularly rugs, wall hangings, and other woven items — are handwoven to order. Where this applies, the estimated weaving and finishing time will be shown on the product page or confirmed with you by email after you order, and is usually [range, e.g. 2–6 weeks] before the item is ready to ship. We will keep you updated if a piece is taking longer than expected.
2.3 Orders are not dispatched on weekends or South African public holidays.
3. Delivery Areas
3.1 We currently deliver within South Africa.
3.2 International delivery may be available on request — please contact us at contact@theninevites.com before placing an order if you would like a piece shipped outside South Africa, so we can confirm cost and timeframe.
4. Delivery Times and Costs
4.1 Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order.
4.2 Orders over R4,000 qualify for free shipping within South Africa.
4.3 Estimated delivery times once an order has been dispatched:
- Major centres (Johannesburg, Pretoria, Cape Town, Durban): [e.g. 2–4 business days]
- Outlying areas: [ e.g. 4–7 business days]
4.4 These timeframes are estimates provided by our courier partners and are not guaranteed. Delays can occur due to courier capacity, weather, load shedding, or other circumstances outside our control.
5. Large or Bulky Items
5.1 Larger rugs and wall hangings are carefully rolled, wrapped, and boxed to protect them in transit. Due to their size and weight, some pieces are shipped via a specialised freight courier rather than standard parcel courier, which may add to the delivery timeframe.
5.2 For oversized pieces, someone may need to be available to receive and sign for the delivery. We will contact you to arrange a suitable delivery window where this applies.
6. Order Tracking
Once your order has been dispatched, we will email you with your courier’s tracking details (where available) so you can follow its progress.
7. Incorrect Address or Failed Delivery
7.1 Please double-check your delivery address at checkout. We are not responsible for delays or non-delivery caused by an incomplete or incorrect address supplied by you.
7.2 If a delivery attempt fails and the courier returns the parcel to us, we will contact you to arrange re-delivery, which may incur an additional shipping charge.
8. Lost or Damaged in Transit
8.1 If your order arrives visibly damaged, please photograph the packaging and item and contact us at contact@theninevites.com within 48 hours of delivery so we can resolve this with you and our courier.
8.2 If your order does not arrive within a reasonable time of the estimated delivery window, please contact us and we will investigate with the courier on your behalf.
9. Contact Us
For any shipping questions, reach us at:
Email: contact@theninevites.com Address: 44 Stanley Avenue, Braamfontein Werf, Johannesburg, South Africa